Return Policy

Scope and Application

This U.S. Return Policy is applicable to new desktop computer systems purchased directly from iBUYPOWER.com and is offered to the original purchaser who has shipped to a domestic U.S. address.

1. For computer systems purchased directly from iBuypower.com and shipped outside the U.S., e.g., APO/FPO, Canada, Guam, Puerto Rico, please see our International Return Policy below for additional information and conditions.
2. For computer systems purchased directly from a retailer, such as BestBuy, Amazon, Costco, etc., the policy conditions below regarding returns for refund are not applicable; please contact the store from which your product was purchased. The policy conditions below regarding returns for repair are still applicable.

Money-Back Satisfaction Guarantee

iBUYPOWER is confident that you will be completely satisfied with your iBUYPOWER computer. However, should you be unsatisfied for any reason, we offer you the option to return most products you purchase directly from iBUYPOWER. For all purchases not made directly from iBUYPOWER.com, please check the return policy of the location from which you purchased your product.

1. New Desktop and Laptop Computers: 30-days money-back guarantee
2. Refurbished Desktop and Laptop Computers: 14-days money-back guarantee

Money-Back Guarantee Conditions and Exclusions

1. The money-back guarantee does NOT apply to computer systems purchased directly from a retailer or other third-party sellers. There are no exceptions to this policy.
2. This guarantee only extends to the original purchaser on the billing record and credits will be provided to the original form of payment. Any products not returned will be deducted from the credited amount.
3. This guarantee does NOT include shipping, handling and rush service fees. It does not extend to opened software, additional parts/peripherals, special order merchandise, or any custom-made products. Products that have been customized by iBUYPOWER for the customer, such as cases and side panels, with engraving or skins, will be assessed a restocking fee or not accepted. Products that have been customized/modified by the customer will not be accepted.
4. Products that have been physically damaged, neglected, or abused by the customer, or if any “void if removed” warranty stickers are removed, cannot be accepted for full refund.
5. Under no circumstances shall iBUYPOWER provide a refund amount that exceeds the purchase price of the computer.

1. Software may NOT be returned at any time unless the software being returned is:
   1. Application software or Microsoft Windows operating systems installed by iBUYPOWER on a returnable system which is being returned within the applicable return period; or
   2. Media-based software that is unopened and still in its sealed package or, if delivered electronically, software that you have not accepted by clicking "I agree to these Terms and Conditions."
2. For Colorado customers, in accordance with the Colorado Department of Revenue, the Colorado Retail Delivery Fee is nonrefundable. For more information about the Colorado Retail Delivery Fee, please visit https://tax.colorado.gov/retail-delivery-fee.

Restocking Fees

Restocking Fees will not be assessed within the first 30-days from the date on the invoice. Any returns for refund after 30-days are subject to a 15% restocking fee. Requests for refund beyond 30-days and must be approved by management. Refunds will not be approved after 45-days from delivery.

Promotional Items

1. If you return a purchased item that qualified you for a discount, promotional item or promotional gift card and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, iBUYPOWER may deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the purchased item.
2. If you return a purchased item that qualified you for a promotional “Free Shipping” discount, iBUYPOWER will deduct $75 for the value of the shipping discount from any refund you receive for the return of the purchased item.

Procedures for Obtaining Warranty Service

RMA (Return Merchandise Authorization) Policy:

1. iBUYPOWER may cover shipping costs both ways on a case-by-case basis and will be determined at the time the RMA is issued.
2. For returns outside the U.S., e.g., APO/FPO, Canada, Guam, Puerto Rico, please see our International Warranty Statement for additional information and conditions.
3. iBUYPOWER will not reimburse shipping costs under any circumstances. If return shipping is provided by iBUYPOWER, it will be done by providing shipping labels.
4. No COD packages will be accepted.

Procedures and Additional Information for Returning RMA Products

1. Billing Name on purchase record
2. Shipping address
3. Telephone number
4. Computer serial number from the rear of the chassis
5. Purchase proof or invoice
6. Detailed description of the issue you are experiencing

Shipping the Return

International Return Policy

Scope and Application

This International Return Policy is applicable to new desktop computer systems purchased directly from iBUYPOWER.com and is offered to the original purchaser only who has shipped the computer system outside the U.S., e.g., APO/FPO, Canada, Guam, Puerto Rico.

International Conditions and Exclusions

The above policy conditions apply, with the following exceptions:

1. iBUYPOWER will cover shipping costs back to the customer for warranty repairs or replacements and will accept the risk of loss or damage; however, iBUYPOWER will not pay for return shipping costs from outside the U.S., e.g., APO/FPO, Guam, Puerto Rico, etc.
2. For Canadian shipments, iBUYPOWER may cover shipping costs both ways on a case-by-case basis and will be determined at the time the RMA is issued.
3. iBUYPOWER does not have the ability to provide return shipping labels for APO/FPO addresses.
4. iBUYPOWER will not reimburse shipping costs under any circumstances. If return shipping is provided by iBUYPOWER, it will be done by providing shipping labels.
5. All costs on iBUYPOWER.com are shown in U.S. Dollar (USD) currency. Any payments will be made in USD, regardless of the current conversion rates. Any credits or refunds will be made in USD, regardless of the current conversion rates; iBUYPOWER will not perform any currency conversions prior to any charges or credits.